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    FAQ

    What are your Payment Methods?

    Payment can be made by a few different options EFT – Direct Deposit Credit Card (2.6% Surcharge applies to Visa/Mastercard & 3% to Amex) Cheque

    What is the difference between dot matrix and thermal rolls?

    Dot matrix rolls require an inked ribbon to print images, this type of roll may consist of a Bond 1ply or Carbonless 2 & 3 Ply depending on your requirements. Thermal rolls use heat to activate the chemicals in the paper to print images and do not require a ribbon

    How to distinguish whether a roll is Coated Side In (CSI) or Coated Side Out (CSO)?

    If you are unsure if the Thermal Roll is Coated In or Coated Out you can scratch the roll with your fingernail, the side it marks will determine whether it is Coated side In or Out

    How long will my image last on Thermal paper?

    Choice Paper’s 100% Eco Friendly Range provides a 5 year image retention. Based on the conditions that the correct storage and handling conditions are met.
    Click here to download our Storage and Handling Conditions

    How do I measure a roll?

    Roll dimensions are taken in width (W), outer diameter (OD) and inner diameter (ID) – The inner diameter is the size of the core that the paper is wound on.
    Please click here to view a diagram on how to measure a roll

    How do I place an order?

    You can place an order by one of the following options: Call one of our helpful staff members on 1300 278 000, send your order details via fax to 02 8850 1986 or email: orders@choicepaperandimaging.com.au

    Is there a minimum order value?

    No, No order is too big or too small. We are happy to service your needs, whatever they may be.

    How soon will I get my product?

    Delivery times for Sydney Metro are usually a same day service, if your order is placed before 10am. Otherwise it is a next day service. Outside Sydney Metro is usually a 2 day service.